Frequently Asked Questions
This Agreement was last modified on 18th february 2016
What Shipping Methods Are Available? And How Long Will it Take To Get My Package?
We offer various shipping methods, including international express services like DHL, UPS, FedEx, and TNT, as well as air and sea freight. Depending on the specifications of your package, we will select the most suitable shipping method. If you need expedited shipping, please contact our customer representative for priority processing of your order!
Prepare and Packing: 1-3 business days
DHL: 5-7 business days
UPS: 8-10 business days
Fedex: 10-12 business days
Air: Within 7 business days after departure
Sea Freight: 25-40 business days after the ship departs
Will I Be Notified When My Order Ships?
Yes! Once your order is shipped, you will receive a shipping confirmation. The tracking number may take until the evening or the next day to appear on the carrier’s website.
What Payment Methods Do You Accept?
We accept Visa, MasterCard, PayPal, Western Union, and T/T.
How Should I to Contact if I Have Any Queries?
You can contact our customer service staff online or via email/WhatsApp:+86 18015057295.
What Quality of Part Do You Offer?
lf you need, we can offer original and alternative spare parts to meet your demand.
What Can I Buy From Your Store?
We supply various brands of excavator parts, hydraulic parts, oil seals, sensors, engine parts and more.
What Should I Do If I Only Know The Excavator Model But Cannot Provide The Part Number?
If possible, you can send us the picture, nameplate or size of the old product for reference.
